Frequently Asked Questions
What types of artwork do you offer?
We offer original hand-drawn acrylic canvas art. Each piece is crafted with care and attention to detail. Prints and other crafts are coming soon.
Does artwork come with Certificate of Authenticity?
Original, acrylic hand painted artwork on canvas does come with a Certificate of Authenticity, as all originals are one of a kind.
How are orders shipped?
All artwork is carefully packaged to ensure it arrives safely. Shipping details and timelines will be provided at checkout. For more details, please see our Shipping Policy.
How long does shipping take?
Processing Time
Please allow 1–2 business days for order processing. During this time, your artwork is carefully professionally packaged, and prepared for shipment before being transferred to the shipping carrier.
Shipping Time
Once your order has been received by the carrier, delivery time will depend on the shipping method you selected at checkout. For example, if you choose UPS 2-Day Shipping, your order may take 1–2 business days to process, followed by 2 business days in transit, for a total estimated delivery time of 3–4 business days.
Please note that delivery estimates do not include carrier delays caused by severe weather, holidays, or other circumstances beyond our control.
What is your return policy?
Please refer to our Return and Refund Policy for full details.
Do shipments have any sort of added protection?
Insured Shipping & Signature Confirmation
Every original hand-drawn acrylic painting and handcrafted acrylic art piece is professionally packaged and shipped fully insured. In the rare event that a shipment is lost, stolen, or damaged while in transit, the shipping carrier may require an investigation before an insurance claim can be finalized.
To provide the highest level of protection for your artwork, all original pieces require a signature upon delivery. This helps ensure your one-of-a-kind artwork arrives safely at its intended destination while protecting both the collector and our business.
You will also be provided with the tracking number, to track your package while it is in transit.
How can I contact you?
You can reach us through our Contact Page, website chat or via email at vaultandvessel.llc@gmail.com. We'd love to hear from you.